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Below FAQ are some common concerns of our clients before purchasing the theme.
If you have other questions, please just send it to contato@tramadie.com.br.
FAQ
All necessary comunications between the costumer and Tramadie must be carried out in writing. You can contact us by email contato@tramadie.com.br or by whatsapp +1(786) 7952355. Our support is in Brazil, so our opening hours follow the time zone from there. We are here for you and will respond you as quickly as possible!
You can navigate in english and spanish. But our prices are always in US dolar.
Purchasing from tramadie.com is super easy: - Browse our products to see what inspires you; - If you already know what you are looking for, use the navigation bar or search bar to find it; - Once you've found the right product, select the size and quantity, and click the "add to cart" button. - To proceed with the purchase, click "checkout", then add shipping and payment details to complete the order. - If you already have a Tramadie account, you can log in and checkout faster.
When accessing your account on the Tramadie website, enter "My Orders", and click on PRODUCT DETAILS, STATUS OF MY ORDER. Order updates are sent to your e-mail. You can also contact us via e-mail or WhatsApp.
Deliveries will be made within a maximum (10) ten business days from the date of the order. the products will be delivered only on business days. the deadline may vary depending on the region and will appear when you choose the shipping option.
The rate changes depending on the product and the delivery address. it will be informed during your purchase before confirming your order. the shipping costs applied by the carrier will be detailed at the time you choose the shipment option. *The shipping cost may vary during promotional seasons.
Is the shipping term over, and your order has not come yet? There could be an unsuccessful delivery; this might happen when the delivery address is incorrect, or if there is no secure means of receipt. We will contact you or can you contact us and we will respond you as quickly as possible!
at tramadie.com the payment method will be adapted to the local payments methods options. will be shown before you purchase.
Sure you can and we will make it as easy as possible for you! First is important that you read our exchange policy then you need to send us an email at contato@tramadie.com.br and we will give you all the informations to return the item. Once received the refund, you can place a new order. * prices may vary during promotional seasons. * it is not allowed to send anything without the code sent by tramadie *we do not accept returns on customized products
When you click on the CHECKOUT button, you will go to your cart, click on ADD A CUPOUN, and add it. When you complete your order, your discount will be applied on the following page.
As you proceed through checkout and confirm your shipping details, any applicable taxes will be calculated on the total merchandise value. The tax amount will be shown on the review page before your submit your order as well as on the summary page that you see once the order is complete.
We make our best efforts to keep them as close to reality as possible. The color of the products displayed on the screen may be subject to variations depending on the local lighting and the quality of the monitor used. You can contact us to receive more pictures and videos before you purchase if you prefer.